FAQ - Cleaning Service Questions Berlin | PutziPlus

Question 1

What types of cleaning services do you offer?

Accepted Answer

We provide home cleaning, office cleaning, and move-in/move-out cleaning. Whether it's a one-time deep clean or regular maintenance, we tailor our services to your needs.

Question 2

How do I book a cleaning consultation?

Accepted Answer

You can book online through our website, call us directly, or send us a message via WhatsApp or email. We'll confirm availability and provide a quick quote.

Question 3

Do I need to be home during the cleaning?

Accepted Answer

Not at all. As long as we have access (e.g., a key or door code), our vetted and trusted cleaners can get the job done while you're away.

Question 4

What's included in a standard cleaning?

Accepted Answer

Our standard cleaning covers dusting, vacuuming, mopping, kitchen and bathroom cleaning, surface wipe-downs, and trash removal. You can add extras like fridge, oven, or window cleaning.

Question 5

Do you bring your own cleaning supplies and equipment?

Accepted Answer

Yes. Our team arrives fully equipped with eco-friendly products and professional-grade tools. If you prefer us to use your supplies, just let us know.

Question 6

How long does a cleaning take?

Accepted Answer

This depends on the size and condition of your space. For example, a 2-bedroom apartment usually takes 2–3 hours, while move-out cleanings may take longer.

Question 7

Are your cleaners insured and background-checked?

Accepted Answer

Absolutely. All our cleaners are carefully screened, trained, and insured, so you can have peace of mind knowing your space is in safe hands.

Question 8

What if I'm not satisfied with the cleaning?

Accepted Answer

Customer satisfaction is our priority. If something was missed, let us know within 24 hours and we'll send someone back to fix it — free of charge.

Question 9

Do you offer recurring cleaning services?

Accepted Answer

Yes! We offer weekly, biweekly, and monthly plans at discounted rates. Regular cleaning keeps your space consistently fresh and saves you money over time.

Question 10

How much does it cost?

Accepted Answer

Pricing depends on the size of your space and the type of service. We offer transparent pricing with no hidden fees. Contact us for a free quote tailored to your needs.

Frequently Asked Questions

Get Your Free Walkthrough